Frequently asked questions

Do you have a set of Branding Guidelines?

Yes we do. Please visit our Branding Guidelines page for more information.

How does the sizing work?

Size 2 (2.70m)

Size 3 (3.20m)

Size 4 (3.70m)

Size 5 (4.20m)

Size 6 (4.70m)

Size 7 (5.20m)

Size 8 (5.70m)

Size 9 (6.20m)

Size 10 (6.70m)

Size 11 (7.20m)

Size 12 (7.70m)

When selecting what size wrap to purchase it is important to consider what type of carry you would like to do, as well as what size you and your baby are. In general your base size is good for a Front Wrap Cross Carry as seen in our My Wrap section Please read our instructions on how to do a basic carry and safety guidelines before you start wrapping.

From which age can I use an Ankalia wrap?

Our wraps are designed to be worn comfortably from birth through to toddler/preschool age. Consult an expert if your infant was born with a low birth weight, such as a premature or twins, or if your infant has respiratory illness or other respiratory problems. Extra vigilance is required with these babies.

What are the rules for entering a draw

Please visit Draws for invoice to have all your questions answered.

Can I change the address for my purchase?

We prefer you to submit your order with the final postal address. If you do need to change the shipping address of your order, please make sure you contact us at info@ankalia.com.au within 30 minutes after receiving your order confirmation. We will not change the name of the adressee.

How can I track my order?

Domestic parcels can be tracked via www.australiapost.com.au International parcels can be tracked via www.packandsend.com.au

How do I purchase a wrap?’

Elements line wraps are sold in our online shop as well with various vendors here in Australia and overseas. Limited release designs from our Elements line are also stocked here and with selected vendors. Vendors are: Frangipani Baby, Chubba Bubba Boutique, Angelrock Baby, 5 minute recess, PAXbaby. We announce a release date here on our website as well as on our facebook page. Fusion line wraps are only sold here on our website. These are offered as a draw for invoice.

Where are your wraps made?

Our wraps are made exclusively in Australia. They are woven locally and hand finished personally by ourselves and our small team of employees.

Where is your mill? Where is your finishing done?

Our mill is among few of the remaining jacquard mills still functioning in Australia. It has been an amazing journey thus far with our mill and we are proud of the working relationships we have built. Along with being the first Australian wrap manufacturer to have developed weaving expressly for babywearing with our mill, they are very open to experimentation and innovation and we are looking forward to bringing some exciting developments in early 2016. Our wraps are cut by Kellie and her team then shipped to Alex to hand sew and package along with her team. Its a labour of love

How do I care for my wrap?

Our wraps arrive to you in loom state, without a finishing wash, because of this we recommend a one cold wash without spin, and gentle cycle for subsequent washing. Please do not use color catchers. Tumble dry on low/delicate. Ironing is strongly encouraged to prevent premature wear at the rails and other highly creased areas. Please inspect your wrap every time you wear your baby for signs of damage.

What is your return policy?

Ankalia Textiles will accept returns and exchanges of unwashed items in the original packaging within 15 days of receipt. Please see our Terms & Conditions page for full details.

How do you ship? How quickly?

We ship express post via Australia Post for domestic purchases. International purchases are shipped via Pack and Send who use DHL as their carrier. All parcels are sent express with tracking and Sign on delivery. We ship within 5 business days of purchase, barring weekends and holidays. Please see our Terms & Conditions page for more details.

Do you ship internationally?

We ship worldwide for all our woven baby wraps and ring slings. We can not sell the Ankalia Up buckle baby carrier to Canada and the United States.

What payment methods do you accept?

You may use MasterCard or VISA if choosing to pay via credit card. We also accept Paypal. Is your site secure for payment? All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe. Payment information is also governed by Stripe's privacy policy.

Are you compliant with the Consumer Product Safety Improvement Act of 2008?

Yes, we comply with CPSIA. The requirements include product tracking information for recall, and appropriate labeling. Please register your wrap on our Product Registration page.

Which vendors stock Ankalia carriers?

Norway:

Sjalala

Canada

Hug and Cuddles

Lagoon Baby

New Zealand

Treasure U

United Stated of America

5 Minute Recess

Singapore

13THIRTEEN

Australia

Red Centre Wraps

Bangoon Baby